Customer Care & Technical Support
Our dedicated staff of customer care professionals are on hand to ensure you have a seamless customer experience. We are available to assist you with:
• addressing any order-related inquiries
• questions regarding invoicing and shipment status
• updating account information
Our team can be reached via email at firstname.lastname@example.org
Support doesn’t stop at the end of each day. You also have convenient 24/7 access to our customer portal where you can obtain up-to-date information on assays and instruments, troubleshooting solutions, and instructional videos.
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Technical Support & Services
Our teams are staffed with technical support professionals, scientists, and service engineers who are eager to help you get the most out of your Simoa® experience. Our expert staff are available to:
• field questions about existing instruments and assays
• assist with installation and maintenance services
• schedule user training and assay optimization.
Our team can be reached via email at email@example.com or phone at 978-435-2030.
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