Customer Care & Technical Support

Our dedicated staff of customer care professionals are on hand to ensure you have a seamless customer experience. We are available to assist you with:

  • addressing any order-related inquiries
  • questions regarding invoicing and shipment status
  • updating account information

Our team can be reached via email at customerservice@quanterix.com

Support doesn’t stop at the end of each day. You also have convenient 24/7 access to our customer portal where you can obtain up-to-date information on assays and instruments, troubleshooting solutions, and instructional videos.

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Our teams are staffed with technical support professionals, scientists, and service engineers who are eager to help you get the most out of your Simoa® experience. Our expert staff are available to:

  • field questions about existing instruments and assays
  • assist with installation and maintenance services
  • schedule user training and assay optimization.

Our team can be reached via email at techsupport@quanterix.com or phone at 978-435-2030.

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