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Customer Care

If you have an inquiry for our Customer Care team, please email us at customerservice@quanterix.com.

Our customer portal allows convenient 24/7 access to assay and instrument related information, troubleshooting solutions, and helpful user videos. Please visit often as the latest tips and information will be updated frequently.

Access our customer portal

Tech Support

If you would like to contact our service department directly, please email us at techsupport@quanterix.com

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Customer Care

Our group of dedicated professionals is here to handle your order-related inquiries, including invoicing and shipment status.

meet the team

Tech Support

Questions about your existing instruments or assays? Reach out to the tech support team for prompt attention to your most detailed inquiries.

meet the team

Field Service Engineers

Assisting you in the field, our talented group of service engineers will help set up and maintain the peak performance of your Quanterix instruments.

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Field Applications Scientists

This passionate team of scientists is eager to help you get the most out of your Simoa® experience, from training on new systems to optimizing assay performance.

meet the team